This is our benchmark for everything we do, in every corner of the company.


As they say, teamwork makes the dream work. We keep our shared goals at the forefront and work together to successfully achieve them.


From acting in the most appropriate way in every situation to doing the right thing, this is one of our main motivators in upholding our company’s standards.


The beating heart of our culture. It's what we show for our stakeholders, colleagues, customers, tradition, and environment.

Our People

I first joined M&S as an International Management Trainee, and began by completing a 6-month overseas attachment in Shanghai, India and the UK. I was then appointed into the role of Assistant Store Manager. To date, I have managed 4 different types and scale of store, including our flagship store. The most memorable milestone for me was the role of Store Manager launching the very first M&S boutique concept store in Asia situated in Times Square Shopping Mall - Causeway Bay. Currently I am now working at our Retail office as the Retail Operations Manager-Facilities, this role manages the stores’ Repairs & Maintenance schedules, equipment and consumable ordering, and service contracts for all 27 plus stores across Hong Kong and Macau. Working for M&S has always brought exciting and challenging opportunities both in my career so far and my life experience.
I have been working for M&S for over 9 years since starting as a Sales Advisor in our flagship store. I have had the chance to work in many different types and scale of stores and across various departments which has helped me broaden my skills. I have also given the opportunity to open a new food store in Queens Road East as a Store Manager, which was an incredible experience for me. I truly believe M&S is a great place to work, and offers many opportunities to grow and develop, whilst doing the right things for its customers and employees.
M&S has nurtured both my professional and personal growth. From the moment I started my journey as a Part-time Sales Advisor whilst studying at university to then progressing into the role of Floor Manager following my graduation. I have experienced many challenges and learning opportunities during my time with M&S and I am now currently training to be an Assistant Store Manager, which is really exciting, in fact I still feel the same level of excitement and passion that I felt from the first day I started.
Since joining M&S 9 years ago, I have had many different roles from a Sales Advisor to Store Manager. More recently, I opened a food store in Queensway Plaza as the Store Manager and I am now the Store Manager of 3 small M&S Food Stores, gaining my multi-site experience. M&S is a marvelous place for me to grow my career in retail and has taught me so much about my operational and management style and has helped me improve to be a better leader.